FAQs

If you are in good health, you can enjoy any of the tours on these pages. We offer a wide variety of excursions aiming to accommodate as many different itineraries, objectives and holiday styles as possible. However, you must keep in mind that we are at an average altitude that ranges between 4800 and 2000 m.a.s.l. which usually causes altitude sickness, so it is important to see the adaptation of your body to the environment.

Lack of oxygen at high altitudes (above 2500 m) affects most people to some extent. The symptoms can be mild or severe and occur because air pressure is reduced, for this reason the lungs and heart must work harder to oxygenate the body. A mild degree of altitude sickness does not interfere with activity, but persistent and worsening symptoms can lead to two very serious situations, pulmonary edema and cerebral edema, which can be fatal. For this reason, good acclimatization, a good physical disposition and previous experience can help in most cases to achieve good performance, but do not trust yourself. The symptoms of altitude sickness are: headache, dizziness and nausea, loss of appetite, disturbed sleep and difficulty breathing. The best medicine is prevention and there are some things you can do to minimize the risks and improve your performance:

• «Climb high, sleep low» is the best method to prevent altitude sickness.

• Stay well hydrated (drink at least 4 to 6 liters of water a day). Urine should be abundant and clear to pale yellow in color.

• Maintain a high-calorie diet while at altitude.

• Take it easy and don’t strain yourself when you reach the height.

• A slow and constant pace will make it easier for you to work at height.

• Avoid tobacco and alcoholic beverages.

• If symptoms worsen it is better to stop the activity and go down.

If you would like to have a special trip for yourself or any number of participants such as families, societies and companies, we will do our best to accommodate your needs. If it is impossible for us to implement your request, then we will provide you with information and contacts. that can be useful to carry out your plan.

We try to maintain the itineraries as much as possible and although major changes may be important, they are unlikely to occur. However, we like to remain flexible

To enter the Colca Valley and Canyon it is necessary to go through entry controls and the fee is: S/70.00 (Visitors from the USA, Canada, Europe, Asia, Africa and Oceania), S/40.00 (Visitors from Mexico, Central America and South America). Children from 6 to 15 years old who are not Peruvian nationals pay a fee of S/20.00 soles.

Definitely yes. We are ready to receive online reservations. It is important to keep in mind that to make a reservation, it is necessary to pay 100% of the program or activity.

You can cancel a reservation with 24 hours notice and request a 100% refund of the money paid. If you cancel 12 hours in advance, you can request 50% of the money paid. Remember that in the execution of a service, several suppliers interact and, if applicable, must be canceled in advance.

Some establishments accept card payment, but preferably bring local currency. If you need money, you can go to one of the ATMs.

In our programs we consider experiential houses for the accommodation service. These experiential houses are located in different parts of the Colca and Andagua Volcanoes Geopark. These experiential houses are part of a collective association of local entrepreneurs. However, if you want accommodation in a 3, 4 or 5 star hotel, that is possible. Ultimately we want you to feel comfortable.

For transportation from Arequipa to the Colca Valley or Puno, you have private Sprinter transportation. For the rest of the excursions, a 4×4 truck is usually available.

Each tour is accompanied by at least one English-speaking guide. If requested, you can have a guide in French.
We consider the accompaniment of a qualified guide to be very important; they have experience in solving problems and will surely do it before you realize it. You will have a guide with extensive knowledge of the place and also the ability to help you with whatever you need.

Of course, you can move freely throughout the tourist circuit after having paid the entrance fee, however, for your safety and for a better experience in the place, you can hire the services of a tour guide or, better yet, the services of a travel agency that will manage all the details for your visit and tour of the Colca and Andagua Volcanoes Geopark.

There aren’t guarantees, of course, because we haven’t control over the weather or the wildlife. However, we spend a great deal of time and experience identifying the best places and the best time of year, to maximize our chances of seeing the most interesting species. We also try to keep our itineraries flexible to deal with unforeseen circumstances and take advantage of new opportunities.

Yes, in the city of Chivay there are areas to park freely.

In reality there are no specific places to camp freely. You can do it, however keep in mind that the place you have chosen to camp probably has an owner.

Without a doubt you can visit it all year round and each season has its charm. However, if you visit the Colca Canyon or the Valley of the Andagua Volcanoes, between the months of December, January, February and March, you will find a splendid green landscape but with a high probability of having rain in the afternoons. If, on the other hand, you want to visit between the months of April to November, you will have blue skies and sun all day but much colder at night.

Travel insurance suitable for your needs is essential if you are traveling with us. The insurance must cover personal and medical accidents (including repatriation costs and ambulance services).